Linking Container Shipping Company Service Attributes to Shipper Satisfaction and Loyalty

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Date
2020
Author
Gur, G.
Ervansel, E.
Er, E.T.
Caliskan, A.
Ozturkoglu, Y.
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Abstract
In container shipping industry, due to the strategic alliances and vessel sharing, the services given to the customers have become the same each other. High competition remains but differentiation among carriers now totally depends on understanding custom
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https://www.scopus.com/inward/record.uri?eid=2-s2.0-85076200151&doi=10.1007%2f978-3-030-31343-2_59&partnerID=40&md5=cd3d5110318ea455b83962c0c90b6a6e
https://dspace.yasar.edu.tr/xmlui/handle/20.500.12742/9744
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