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A Comprehensive Evaluation of Yacht Charter Service Concept: Influence of Voyager-to-Voyager Interaction on Service Satisfaction
(Galenos Yayıncılık, 2021)The study attempts to evaluate yacht charter service attributes considering the service quality, customer satisfaction, and loyalty three-leg framework. Besides visited destinations, the service concept is enlarged with ... -
Determining the Level of Institutionalization in Family-Owned Shipping Businesses
(Galenos Yayıncılık, 2021)The levels of institutionalization have varied in organizations affecting their success and sustainability in business. The objective of this study is to develop a model for determining the level of institutionalization ...
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