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Linking Container Shipping Company Service Attributes to Shipper Satisfaction and Loyalty

Gur, G.; Ervansel, E.; Er, E.T.; Caliskan, A.; Ozturkoglu, Y. (Lecture Notes in Mechanical Engineering, 2020)

In container shipping industry, due to the strategic alliances and vessel sharing, the services given to the customers have become the same each other. High competition remains but differentiation among carriers now totally ...