Relational bonding strategies, customer satisfaction, and loyalty in the container shipping market
Abstract
Purpose: In recent years, the business of container lines has faced severe challenges such as overcapacity and low profitability. To survive in such a competitive market, container lines need to maintain long-term customer relationships by enhancing the s
URI
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85073078260&doi=10.1108%2fIJPDLM-02-2019-0051&partnerID=40&md5=14b5d4f92a9b292f0b6e31d0b4f3cb80https://dspace.yasar.edu.tr/xmlui/handle/20.500.12742/9775
Collections
DSpace@YASAR by Yasar University Institutional Repository is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 4.0 Unported License..