Omni-channel capability and customer satisfaction: mediating roles of flexibility and operational logistics service quality
Tarih
2020Yazar
Sorkun, M.F.
Yumurtaci Huseyinoglu, I.O.
Boruhan, G.
Üst veri
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Purpose: This study aims to reveal how omni-channel capability leads to customer satisfaction by examining the mediating roles of flexibility and operational logistics service quality (LSQ). Design/methodology/approach: Consumers who had previously shoppe
Bağlantı
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85084236327&doi=10.1108%2fIJRDM-07-2019-0235&partnerID=40&md5=2ac49f1cfe85ea99ee886b692be2955dhttps://dspace.yasar.edu.tr/xmlui/handle/20.500.12742/9646
Koleksiyonlar
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